Q1. Can I have a sample order for led solar light? A: Yes, we welcome sample order to test and check quality. Low MOQ, 1pc for sample checking is available.Mixed samples are acceptable.
Q2. What is your terms of payment?
A:Usually, we accept T/T,irrevocable L/C at sight.For regular orders, Terms of payment 30%deposit,full payment before delivery the goods.
Q3. You are manufacturer or trading company?
A:We are manufacturer. Welcome to inspect our factory at anytime.
Q4. What about the lead time for the solar street light?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for led street light?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q7. Is it OK to print my logo on led street light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.