Q1: Are you factory?
A1: Yes, our factory is in Shenzhen, china. Specializing in rechargeable batteries. Lithium ion batteries, lithium batteries and power batteries and chargers for more than 10 years.
Q2: Do your e-bike battery come with charger?
A2: All of our e-bike batteries come with charger.We have normal charger and fast charger.If you need fast charger please contact with us.
Q3:What is your delivery date?
A3: Electric Bike Battery will be sent out within 5 days after confirmed order, shipping will cost 3-15days, it depend on quantity and which battery you need.
Q4:How long is the battery expected to last?
A4:The battery should have around 800-1200 recharge cycles, about 2-3 years.Its capacity diminishes over time, when it goes down to 75%,you should replace it.The more you use the bike, the better the battery retains its capacity, since it keeps the Lithium moving.
Q5: How to maintain the battery?
A5: The battery should be stored in clean, dry, ventilated, dark environment when not using. Keep it after full charge, recharge it every 3 months.
Q6:What about after-sale service?
A6: We will offer you 1-2 years guarantee. If there are any problems, please inform us, we will offer you positive
solutions.Besides,we also have office and warehouse in US/Germany,can give you better after-sale service.
Q7: Can you provide OEM and ODM service?
A7: Yes, We are a professional Electric Bike Battery manufacture with factory, which produce all kind of high quality Ebike
lithium batteries as customers' requirements and designs, welcome to place OEM and ODM orders and visit our factory.
Q8: What is the difference between li ion battery,NI-MH battery and Lead acid battery?
A8: Ebike Li-ion battery have longer cycle life,normal cyclelife is 600-800times, and also with light weight, small size, No
memory effect, Nontoxic, environmental
*Never put batteries into fire or heat. keep batteries in a cool dry place.
*Never reverse positive and negative terminals to use batteries.
*Never disassemble or modify batteries.
*Do not short circuit the (+) and (-) terminals with other metals
*Do not store batteries with such objects Hair-pins, coins or screws.
*Do not hit with a hammer, step on or throw batteries.
*Do not solder batteries directly.
*Do not penetrate batteries by nail or other tools.