For the United States, we are responsible for customs clearance in your country and deliver to your receiving address. Please don't worry even if you don't have permit.
한국 고객분들, 한국 원(WON) 가격표가 따로 있으니 직접 연락 바랍니다. 송금도 한국 계좌로 가능합니다. EMS로 배송 혹은 수출 모두 가능합니다. 한국어 가능하니 언제든지 연락 주세요.
1. Q: Can you provide the phytosanitary certificate?
A: Yes, we can provide it which costs 50$.
2. Q: How soon can you ship the goods after payment?
A: We can ship it in 2 days if you don't need phytosanitary certificate.We can ship it in 10 days if you need phytosanitary certificate.
3. Q: Will you take responsibility for the rotted plants?
A: Yes, please send us the pictures and we will take actions.
4. Q: Are the plants sent with pots and soil?
A: No, the plants are sent with bare roots.
5. Q: Why are the plants so dry?
A: We dry the plants for safe delivery. They will refresh quickly when they have new roots, so do not worry about it.
6. Q: Why the roots are removed?
A: The roots might be accidently removed when we remove the soil from the roots. We do not accept any kind of claims for removed roots.
7. Q: Will you resend the order when the goods are stuck in customs?
A: No, we are not responsible for any issues on customs cleanrance of your side.
