Q: What's the time of delivery?
A: It depends on your order quantity and our production schedule. Usually 3-5 working days for sample order, and 4 to 6 weeks for mass production after payment received.
Q: Are you manufacturer with your own factory or trading company?
A: We are manufacturer with our own factory located in Shenzhen.We produce industrial panel pc from 7” to 21”, embedded box pc,and rugged tablets. If you are available, welcome to visit us.
Q: How can I get some samples?
A: We are honored to offer you samples, please contact us directly.
Q: How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality controlling from beginning to the end. We have good
supplier-chain management. Our factory has gained CE, FCC, ROHS,IP67 certifications.
Q: Are you the original manufacturer of industrial pc and rugged tablet?
A: Yes,We are. Every product includes motherboard design, function modules and mould of casing are entirely made by Geshem itself. We also have some agents who sell our products in China and abroad.
Q: What kind of services can you provide?
A: We have two services models, one is OEM/ODM service,which is with customer’s brand based on our standard products, the other is provide customization service according to the customer’s individual demands, which are including appearance design, structure design, mold development, soft & hardware development, technical support and etc.Many famous brand are our customers such as DELTA in China.
Q: What are your product lines?
A: We have been engaged in the R&D and production of industrial PC and rugged tablets in the industrial field since 2008. Up till now, we have established Beijing, Shanghai and Chengdu branch offices in China, and also one branch office in Dusseldorf in Germany. And we also some good foreign distributors.
Q: How about your after sale?
A: 1 year warranty ensured from the date of delivery. Free repairing is available for functional problems of non-artificial damage, otherwise that will be charged. Once you have after-sales need,our FAE employees will provide remote technical support & send maintenance materials first, FAE employees can also be sent to the customer’s place to repair depending on the situation, or customer can directly send the damaged products back to China or our Germany office, they will be repaired and send it out quickly.