A: Yes, We do support, we have 10 years OEM & ODM experience which can satify all customers requirement.
Q2, How about Warranty?
A: We provide 1 year Warranty for all Smart Door locks, the locks will be replaced the broken part instead of fixed.
Q3, How about the payment terms?
A: We accept T/T, Western union, Money Gram, Paypal; Trade Assurance ect..
Bulk Standard Order: 30% deposit first, 70% balance before shipment.
Bulk OEM & ODM Order: 50% deposit first, 50% balance before shipment.
Q4, How we can trust ur company?
A: Yistar is a 10 years company in security field which professional in Smart Door Lock, magnetic lock, electric bolt and RFID cards, and alibaba trade assurance will protect buyers.
Q5, What is the deliver time?
A: It depends on customers order quantity , season and requirement details, the following time is for u to reference.
Standard device: Sample: < 3 days.
100pcs < 7 days.
1000pcs< 15 days.
5000pcs< 25 days.
OEM device: Sample: < 5 days.
100pcs < 10 days.
1000pcs< 20 days.
5000pcs< 30 days.
Q6, What kind of certificate do u have?
A: CE, FCC, ROHS ect.
Q7, Which shipping way your company normally use?
A: DHL, TNT, UPS, FEDEX express way; By sea; By air; customers forwarder etc.
Q8, How about after-sale service.
A: We have technician team to support the install guide and technician problems, pls send email to support @yistartech.com once u need any help.