Q1.Are are a manufacture or a trading company?
A:We have our own production and processing base with invest, and we also have our own international trade department.
Q2. What are your packaging conditions?
A: Generally,it is with neutral white boxes and brown cartons. We will do custom branded box,according to your requirement, after receiving your authorization letter.
Q3. What is your payment terms?
A: T/T:30% deposit in advance,70% balance before shipment. Before paying the balance, we will show you the photos of the product and packaging.
Q4. What are your delivery terms?
A: FOB, CFR, CIF
Q5. How about the delivery time?
A:It will takes 30-45 days after receiving the advance payment.The accurate delivery date depends on the number of items and orders.
Q6.How to guarantee your after-sales service?
A:Strictly check the production process. Strictly inspect the products before shipment. Regularly track and receive feedback from customers.
Q7.What will you do for quality complaints?
We will reply to customers within 24 hours.
Our QC will re-test the same inventory of goods, and if it is confirmed that it is a quality problem, we will make corresponding compensation.