* -What is the capacity per hour you need (kg/h)?* -Provide us your country’s electricity information, such as phases, voltage, HZ?
* -What is the type of your rice? Long rice or Round rice?
* -What is the size of your rice?
* - Any other requirements?
Frequently Asked Questions
Q: Can I visit your factory?
A: Yes. Many domestic and international customers visit our factory every year. Our company is near Shanghai.It only takes you about 1 hour to get Changzhou. Or we can visit you in Shanghai.
Q: What’s the quality of your products?
A:Parts of our products come with best quality, and our products passed CE certification, exported to lots countries around the world, such as Australia, Malaysia, Indonesia, Vietnam, Philippines, Korea, Brazil, Argentina, Russia, South Africa, etc. You can rest assured with the quality absolutely.
Q: What to do if the machine has a problem?
A:24 hours timely response of mail and phone calls. If the parts broken belong to non-artificial factors within 12 months, we offer free replacement. If beyond 12 months, customers should bear the freight back and forth and accessories cost.
Q: How long is the warranty of your equipment?
A: Our warranty period is one year generally.
Q: What is your payment term?
A: Our usual payment term is: 100% TT in advance before shipment. Other ways can also be received after we both sides discussion and agreement.
Q: Does your price include freight?
A: Our usual price is based on FOB Shanghai, if you request CIF, please give us your delivery port, and we will give you CIF
price.