Q.Are you a factory?
A.Yes, we are a factory. We have 6 years of OEM / ODM capability, and we have three factories that can provide you with different customization needs.
Q. Can you supply sample before starting order ?
A. Yes, sample is available. We will send out sample within 5 days after payment done.
Q. this is my frist time to order this Rollerskate,It is difficult to install and operate the Rollerskate.
A.We offer various information to ensure easy and fast instation at your side.This information includes:
-User manual;
-installation instruction
-Check List with pictures of each accessorise included in the package
-A video on quick installation and operation guide which you can watch by mobile or PC.
Q. What is your generally packing method ?
A.PP bag , and kraft-paper box, color box ; Customized packing box is welcomed.
Q. What is your delivery terms?
A. EXW,FOB,CFR,CIF,DDP,DDU,etc.
Q. What is your Delivery time for bulk order ?
A.Generally, about 30 days for 1*40HQ container. The detail delivery time is based on your order quantity.
Q. Do you test all the goods before delivery ?
A.Yes, our QC department will 100% test the goods before delivery.
Q. Can we ask the after-sales service ? how long time will be the warranty time ?
A. Yes, we offer after-sales dervice for each product. Most products' warranty time is 6 months.
Q. what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,DAF,DES;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,Credit Card,PayPal,Western Union,Cash;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian