1.What kind of a company we are?
A:We are trader and manufacturer, located in Jiangsu China.
We are gaining good reputation among our customers for our professional, warm and thoughtful service. We know that a long term business based on the quality control, price, packing , delivery time etc.
2.What's the quality assurance can we provide and how do we control quality?
A:100% inspection on assembly lines. All controls, inspections, equipment, fixtures, total production resources and skills are inspected to confirm.
3:How about the MOQ?
A:The MOQ will be 500pcs each item.
4:How can I get samples?
A:The samples could be sent by UPS, FedEx or DHL or other international express you would like.
We will offer the sample cost and delivery cost to buyer, after buyer’s confirmation and payment, we will arrange delivery according to agreed lead time.
5:What is your after-sale service
A: We provide one year warranty.
Customers can send photos or samples for our confirmation once the parts are damaged within the one year warranty. If the parts are not damaged by misoperation, we will reply to customers within 48 hours and provide free parts for replacement. Besides, for the parts out of commission and beyond the warranty, we only charge for the basic costs of parts.
We regularly follow up the service condition of products, and timely analyze and copy with the feedbacks. As for the disputes, we will figure out effective actions to reach mutual satisfaction.