Q1:Can I get some samples? Are they free?
A1: Of course you can get sample for testing before bulk order, but samples are not free.
Q2: What's the delivery time?
A2: Depend on product and quantity of your order. Usually, samples can be sent to you in 3 working days after your payment for our
only hardware.1or 2 months for whole solution as customized development.
Q3: What about payment methods?
A3: Payment terms: Alibaba online payment by bank transfer or credit card, T/T,Paypal or West Union , etc. And Wechat Pay or
Alipay by RMB also available
Q4: Where can we download the user manual of your products?
A4: User manual will be sent to you by email after the sample order.
Q5: How long time for warranty time?
A5: 12 months.
Q6: Do you provide SDK files for your solution?
A6: Yes,for free to all products, API for free to some models.
Q7: Do you provide the OEM service?
A7: Yes, certainly ! but it requires MOQ and buyer needs to pay all costs of some customized development
Q8: How about Rakinda customer service?
A8: Any questions of product after your receipt,please contact us,we'll reply you immediately once getting it or in 24 hours.
Q9: What shiping methods do you have?
A9: DHL/UPS/FEDEX /EMS or sea shipping
Q10: Do you have the independent R&D team?
A10: Yes ,we are manufacturer and surely we have the brilliant team for hardware and software development.