1:24 hours a day to solve problems for our customers. 2:. Sign contract with all details about order such as (quantity, delivery time), keep your money safe. 3. In case of visiting our factory we offer free hotel and free car for transport.
4.We off OEM/ODM.
5.You can get our lowest price even if you are new customer. 6.All products are guaranteed for 5 years.
Q:Are you a factory? A: Yes, We have our own factory with an annual production capacity of 30 million.
Q: Can I get samples? A: Sure. Yes. Sample fee will be refunded to you when you place a large order. We usually send samples by FedEx,UPS,TNT or DHL.If you have carrier account, it will be fine to ship with your account, if not, you can pay the freight charge to Alibaba or Paypal,we will ship with our account.It takes about 2-7days to reach.
Q:How long is the sample lead time? A:For existing samples, it takes 1-3days. If you want your own designs, it takes 5-7days,subject to your designs whether they need new printing screen,etc.Anyway,we will response fast to your request.
Q: How long is the mass production lead time? A:It takes 10-15 days for MOQ.We have large production capacity, which can ensure fast delivery time even for large quantity.
Q:What format of the file do you need if I want my own design? A:We have our own designer in house. So you can provide JPG, PSD, AI, CDR or PDF,etc.
Q:How many colors are available? A:We match colors with Pantone, so you can just tell us the pantone color code you need. We will match the colors. Or we will recommend some popular colors to you.
Q:Which kind of certificate would you have? A:BSCI, SEDEX, SGS, ITS, BV, ect.
Q:What is your payment term? A:Trade Assurance is the best choice , Alibaba provides buyers and sellers with safe transaction protection by Trade Assurance T/T,Westerm Union, etc. Our normal payment term is TT 30% deposite after order signed and 70% before shipment.
Q: Can we print our own brand or logo on your products ? A:Yes, Of course.Will be our pleasure to be one your good OEM manufacturer in China to meet your OEM requirements.
Q: Why do some goods have difference between website picture and practical items ? Because difference of light and browser, also different batches ,material may be little difference.such as lining, so note products to be preview in kind , sometime, the picture is for reference only.