Q Are you factory or trading company?
A) We are ISO9001 certified factory, mainly manufacture in Forestry & Farm Machinery.
B) Using “Self-produced Self-marketing” business, reducing the cost of intermediate links.
Q What is the minimum order quantity?
A Minimum order quantity: 1 unit.
Q How long is the delivery time?
A We have enough spare parts inventory to guarantee the delivery time, the general delivery time is 30 days, if it is a urgent order, we can deliver it in 15 days.
Q What’s your delivery time?
A After receiving your payment, we start to produce your order. It usually takes about 15-45 days depending on the products you order.
Q What payment methods do you accept?
A We support various payment methods, we can accept 30% as deposit. If it is a return order, we can receive 100% payment by copy B/L.
Q Can I mix different models in one container?
A Yes, different models can be loaded in one container. We have the loading software to calculate the best loading plan.
Q Can we buy one sample?
A Yes, we need to add sample fee to the price and will return it back to your after receiving your large order in future.
Q Can you explain the warranty?
A Usually our warranty is one year. We will send you replacement part by airplane way which is free if that is not damaged for human reasons within one year. In addition,
except commercial engines are three years warranty, other engines are one year warranty.
Q How to visit TianYu Factory?
A We warmly welcome all distributors, agents and brand owners to visit. Our factory is located in YongKang city, ZheJiang Province. The following is the route to the factory
for your reference.
1). Beijing-High-speed rail-YongKang City(Near YiWu City) (airplane-YiWu) we will have someone to pick you up from YiWu City or HangZhou
2). From Shanghai/NingBo-High Speed Railspeed rail-YongKang City(Near YiWi City)
If it is not convenient to buy high-speed rail or plane tickets, please let us know, and we will assist you in buying tickets and checking in to the hotel.