1. Q: Are you a factory or trading company?
A: We are a factory.
2. Q: Can I get some samples?
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
3. Q: Where is your factory located? How can I visit there?
A: Our factory is located in Haian City, Jiangsu Province, China, about 2.5 hours bus ride from Shanghai . All our clients, from home or abroad, are warmly welcome to visit us!
4. Q: How to start orders or make payments?
A: Proforma invoice will be sent after confirmation of order. Payment by T/T, Western Union or Alibaba.
5. Q: Is there a discount?
A: Different quantity has different discount.
6. Q: Can you accept small order?
7. Q: How about delivery leadtime?
A: About 3-6 days after payment confirmed. (Except Chinese holiday)
8. Q: How to confirm the Product Quality before placing orders?
A: You can get free samples for your testing. We can manufacture the products according to your specific requirment.
9. Q: How does your factory do regarding quality control?
A: Quality is priority. Concord people always attach great importance to quality controlling from the very beginning to the very end. Our factory has SGS authentication. Welcome to contact us for more details ,most competitive price for you!
10. Q: How about import customs fee?
A: Our sales will declare the value as customer's require normally. Import duties, taxes and charges are not included in the item price or shipping. These charges are the buyers' responsibility. Please check with your country customs office to determine what these additional cost will be prior to bidding/buying. If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.