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FAQ:
Q: can you send samples?
Of course, we can send samples all over the world. Our samples are free, but customers need to bear the express cost.
Q: what product information do I need to provide?
A: you need to provide grade, width, thickness, coating and tons to buy.
Q: what is the loading port?
A: Generally, we ship goods from Shanghai, Tianjin, Qingdao, Ningbo and other ports. You can choose other ports as needed.
Q: about product price?
A: due to the cyclical changes in raw material prices, prices vary in different periods.
Q: what are the certifications of your products?
We have ISO9001, SGS, EWC and other certifications.
Q: how long is your delivery time?
A: Generally speaking, our delivery time is 30-45 days. If there is a large demand or special circumstances, we may delay the delivery.
Q: can I visit your factory?
Of course, we welcome customers from all over the world to visit our factory. However, some factories are not open to the public.
Q: Is there a quality inspection of the product before loading?
Of course, all our products undergo strict quality inspection before packaging, and unqualified products will be destroyed.
Q: How is the product packaged?
A: the inner layer is waterproof paper, the outer layer is iron packed and fixed with fumigation wooden tray. It can effectively protect products from corrosion during shipping.
Q: what are your working hours?
A: Generally speaking, our online service time is 8:00-22:00 Beijing time. After 22:00, we will reply to your query on the next working day.
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