1. Are you a factory or a trading company? ANS:We are a factory with more than 100 employees and established in 2011. 2. how can we guarantee quality? ANS: 4 steps to Achieve Success * Imcoming Quality Assurance * Inspection Process Quality Control * Final Inspection before shipment * Outgoing Quality Control 3. is these any warranty that you can offer? ANS: we accept replacement if any quality problem within 1 month.warranty for 1 year. 4. Do you offer customized logo? ANS:Yes, we offer the OEM/ODM service. MOQ is more than 600 pcs. 5. what payment term do you accept? ANS: TT,LC at sight, West Union, Moneygram. 6. What's the delivery time? ANS:1) 1-7 days for samples 2) 20-25 days for bulk production.