1. About the lead time We will ship the items out with in 5 days as soon as possible, excluding weekends and holidays. 2.About customized service. We offer customized service including packaging customization , LOGO display and OEM /ODM service when your order can reach 100 pieces. Please contact our customer service for more details. 3. About online customer service Due to the time difference , we are trying our best to achieve 16 hours service per day. Our online service time is 8:00 am to 24 : 00 Beijing time.