1、 How much does it cost for fulfillment service?
A: Our service cost consists of two parts: Pick&pack Charge + shipping charge. Please refer to the tabs in this file.
2、Will you charge shipping fee base on actual weight or volumetric weight?
A: The charging way is vary from shipping methods. When ship with postal channel, we will charge on actual weight basis. When ship with express service or direct line, we will charge the greater one when compare to actual weight and volume wegiht.
Formula of volume weight (KG) calculation is like belows:
Direct line = Length x Width x Height (cm) /8000；
Express =Length x Width x Height (cm) /5000.
3、Who will responsible for the export and import custom clearance?
A: It depends on what shipping method customer using. When ship with Direct line, Sunson Fulfillment will responsile for all relevant custom clearance including export from original country and import in destination country; When ship with postal or express service, Sunson Fulfillment will only responsible for export custom work, while if duty/tax occurs in destination country, consignee would need to pay the duty/tax to custom for clearance.