Q:Are you a factory or a trading company? A:We are a factory and a trading company who have 13 years experience for OEM and ODM. We can customize to meet your specific needs.
Q: Could I print my own logo? A: Sure, of course, OEM printing logo is welcomed based on MOQ.
Q: Which shipping way is available and how to track? A: By sea to your nearest port By air to your nearest airport By express (DHL,UPS,FEDEX,TNT,EMS)to your door As soon as your order is shipped out, we will provide you a tracking number and then you will know clearly the status of the goods.
Q: My package has missing products. What should I do? A: Please contact us timely and take all the products pictures together, at the same time we will confirm your order with our warehouse. We apologize for any inconveniences!
Q: If I got broken products in the package. What should I do? A: Generally, broken rate <2% is normal. If there're any broken products, please send pictures in time, we will compensate at your next order.
Q: Do you test on animals? A: Our products are 100% cruelty-free. We never test products on animals.