1. Q: We see many Chinese brands there in market, are they all manufacturers? What about Shark Toolings/KEC? A: It is true that among all those Chinese brands, most of them are trading brands. But Shark Toolings/KEC is the real manufacturer that has been making hydraulic press brakes, punch and dies and shearing machines since 2008.
2. Q: How to get an accurate quotation from SharkToolings/KEC ?
A: Simply provide us the details of material , max thickness and max width you would like to work with.
The kind of product you need to bend. Send email to roger@sharktoolings.com
3. Q: Can you do OEM service ?
A: Sure. your design or other requirements are accepted , your own logo can be effected on the machine.
4. Q: What's the shipping cost from China to your country ?
A:We can send machine to your port or door address by sea. Please kindly tell us your nearest port or address with postcode. We work with several reliable shipping agents to arrange global shipping in multiple ways.
5. Q: What is the average lead time?
A:For stocks, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective upon deposit receipt. If our lead times do not work with your deadline, We could arrange special urgent production so to catch our deadline. In all cases we will try to accommodate your needs. In most cases we are able to manage quick delivery.
6. Q: Can you supply the relevant shipping documentation?
A:Yes, we can provide most documents including Bill of lading; Certificates of Analysis /Conformance; CE certificate, COC certificate; Insurance; Country of Origin; Commercial invoice; Packing list and other export documents whatever required.
7. Q: Do you accept LC payment ?
A:Yes, normally our payment is 30%+70% T/T ,LC payment is also acceptable
8. Q: How to operate the machines ordered ?
A:Videos of the machines before shipment in our factory will be sent to you directly.
9. Q: What about commissioning service ?
A: We can offer commissioning service , the buyer need to afford plane tickets.
10. Q: What is the product warranty?
A:Normally 3 years. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
11. Q: Do you guarantee safe and secure delivery of products?
A:Yes, we always use high quality export packaging. We also use specialized solid packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Special packaging and non-standard packing requirements will charge additionally