1. who are we?
We are based in Guangdong, China, sell to Domestic Market(30.00%),Southern Europe(20.00%),North America(10.00%),Western Europe(10.00%),South America(10.00%),Southeast Asia(10.00%),Central America(5.00%),Eastern Asia(5.00%). There are total about 300 people in our office.
2. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
3.what can you buy from us?
alarm system,security camera,alarm for home,tuya smart,home security system
4. why should you buy from us not from other suppliers?
With more than 15 years R&D experience of alarm system, Smartrol Steped into new stage in 2019, we developed TUYA smart, OEM traditional GSM/4lte security alarm system, Security IP camera as our fist product line. Welcome to online/offline distributors.
5. what services can we provide?
OEM
1. Customized product LOGO
2. Customized packaging
3.Customized packaging materials/patterns
4. Customized instruction manual
5. Customized APP (Need work with Tuya R&D)
PS: 1~4 customizations for free when order QTY above 500 kit.
ODM
Your thought + Our R&D Team = Your Ideal Product
Accepted Delivery Terms: FOB,CIF,EXW,DDP,DDU,Express Delivery;
Accepted Payment Currency:USD,CNY;
Accepted Payment Type: T/T,PayPal,Western Union etc.
Language Spoken:English,Chinese
6. What's the lead time?
Sample order: 3 working days
QTY under 1K: 7~10 working days
QTY under 5K: 15~20 working days
OEM packing: 5~15 days more (Logo/ Packing design)
More details pls contact us :)
7. How long will your after-sales support last?
18 months since the goods leave factory (Returns and exchanges).
Lifelong remote technical support~
8. How about the Shipping?
Depends on your emergency level.
Air shipment: 3~5 working days
Sea shipment: 2~8 weeks
We have reliable freight forwarder, more shipping method pls contact us :)
Ella Huang --- +8618296319480