1.Where is the shipment and when will it be delivered?\t
1. British warehouse distributes domestic orders
2. German warehouse sends European orders
3. Polish warehouse issues orders from CIS countries
All orders are responded within 24 hours, sent within 3 days, and received by the user within 15 days. (Holidays will be postponed)
2.How to change the speed of the bike?
After you receive the product, please contact the customer service directly to get the instruction video.
3.How long is the warranty for this product?
1. The quality problem of the frame due to unwelded/desoldered/cracked/deformed/painted off etc., caused by poor manufacturing. these type of frame can get 12 months warranty.
2. The battery (One normal battery can work normally, and the capacity is not less than 60%) is guaranteed for 12 months due to its own quality problem.
3. Wheel hub/ flywheel/ chainring/ crank/ bottom bracket/ handlebar/ riser/seat tube which have quality problems caused by poor manufacturing are guaranteed for 12 months
4. Instrument/controller/bicycle lights/charger, 12 months warranty for non-human reasons.
5. Warranty is not provided for other fragile accessories, and accessories can purchase through the official website.
4.What are the advantages of ADO drive motors and batteries?
ADO series products all use gear motors, the same use conditions will be more power-saving, quieter, and longer life. ADO series products all use lithium batteries, and use 18650 lithium battery packs which is automotive special batteries.
5.Do I need to step on the pedals to get electric help?
Electric power is divided into 3 levels:
0 gear is no assist, riding mode
The first gear is a power-assisted gear, there will be electric power when pedaling, and the acceleration switch is invalid
The second gear is the middle gear. When the pedal accelerates to 6 kilometers, you can adjust and control the speed by speeding up the handlebar.
The third gear is a high-speed gear. When the pedal accelerates to 6 kilometers, you can adjust and control the speeding up the handlebar.Suitable for great power scene.