Q: Are you a factory or trading company?
A: We are a company with more than 20 years production experience, and have our own factory and foreign trade company. We offer both OEM /ODM service.
Q: What’s your minimum order quantity?
A: Our MOQ is 100pcs for each design.
Q: How can I put my design logo on the items?
A: Just send your logo to me, we offer silk screen printing, embroidery, hot stamping for your choose.
Q.May I get a sample before mass production?
A: Sure, we will produce sample first for your quality evaluation. the mass production will be started after we get your confirmation on this sample.
Q: Is the sample charge can be refundable?
A: Yes, normally the sample charge will be refundable when you confirm the mass production, but for the specific situation please contact the salesperson who follows up with your order.
Q: What’s the production lead time?
A: For big orders, the product's lead time is 15-30 days days after receiving the payment.
Q: Can I mix the item's colors?
A: Yes, you could mix colors according to your requirements.
Q. How Can I order?
A: You can directly place an order through our store, tell us the model No. of the products you like, then we will send you the quotation or the PI for confirmation.
Q.What's the guarantee of product quality?
A: We have experienced and skilled laborers and QC teams. Please don't worry about it
Q. Can I get discounts?
A: Yes, for big orders and frequent customers, we'll give reasonable discounts
Q: Can I get a refund if I receive my order in special conditions?
A: Yes. You can return the item in the same condition as you received it with the original box and/or packaging intact, must be returned in the original sealed packaging. The refund will be made via the same payment method of your previous purchase.