1.Q:Who are we?
A: We are based in Shenzhen, China, start from 2013. sell to North America(35.00%),Mid East(13.00%),Southeast Asia(12.00%),South America(12.00%),Eastern Europe(9.00%),Oceania(7.00%),West Europe(6.00%),Africa(3.00%),Northern Europe(2.00%). There are total about 51-100 people in our office.
2.Q:How can we guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment.
3.Q: Can it connect to wifi?
A: Yes, you can place order Wifi items which can connect to wifi by Tuya smart app. Details connection way, you can check wifi card or contact our sales.
4.Q: What is the standard range for CO2?
A: with traffic light to remind CO2 air quality as below: Good 400~800PPM, OK 800~1200PPM, Bad 1200~5000PPM
5.Q: How to charge it?
A: By USB charging line. Regular just offer USB charging line. We also offer adapter(Like US adapter, Europe adapter...) if add extra cost.
6.Q: How about OEM or custom?
A: Sure, As professional and stable manufacture for CO2 meter factory, we can support many custom contents as below:
① Printing logo, support printing logo on Lens or device.
② Interface contents, support custom interface like language, colors....
③ Package, support custom package (We can send neutral artwork to client to design package).
④ Manual, support custom manual for many language, like English, Spanish...
⑤ some custom sticker, like Amazon FBA upc label...
7.Q: what's certificate include?
A: as below: CE, FCC, RoHs, UL217, Accuracy Report.
8.Q: What if product encounters problems?
A: We have after-sales service center in US and Spain. We will service you. The specific information as follows:
USA service center and warehouse address:
Company: Draco Enterprises LLC
Address:3230 59th Dr E unit 107 Bradenton FL 34203 USALamie: +1 (941) 228-4758
EU(Spain) service center and warehouse address:
Calle de la ballesta 4, Madrid 28004,Spain
Contact: Ryan Lee:+34 633268850
9.Q: why should you buy from us not from other suppliers?
A: Prodotech has professional oxidation and diffusion technology R&D centers both in Florida, USA and Shenzhen, China, far
reaching insights for products innovations and design. One-stop OEM& ODM solutions provider for clients
10.Q:what services can we provide?
A: Accepted Delivery Terms: FOB,CIF,EXW;
Accepted Payment Currency:USD,EUR,CNY;
Accepted Payment Type: T/T,L/C,PayPal,Western Union,Cash;
Language Spoken:English,Chinese,Spanish,Russian