Q1: Are you manufacturer or trading company ?
A2: We are factory with more than 20 years of technology and experience.
Q2: How long is your delivery time ?
A2: General speaking, if the machines is in stock, we can delivery them with 3-7 days, If the quantity is 1-2 container, we can give you with 25-35 days,if the quantity is more than 2 container and you are very urgent, we can let factory priority produce your goods.
Q3: Do you provide samples ? Is it free or extra ?
A3: For new customer, We can provide charge samples for standard fastener. For old customer,We will send you free samples But the clients will pay the express charges.
Q4: What is your terms of payment ?
A4: We can accept T/T,LC for general order ,Paypal and Western union for small order or samples order. Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.
Q5. How about your machine quality?
A5:Our machines distribute worldwide to about 50 counties where there are metal plate ind ustry ,there are Brilliant machines And where there are our machines,there are good reputation and terminal user satisfaction.
Q6.How about your after-sale service?
A6:1.Technical solutions: we can provide technical solutions within one day.
2.Online video: Show you machine working video in factory.( update every week)
3.Installation service: This is available with all of our machines,live video can be provided. We can also dispatch technician to customer's factory for installation machines.
(Customers only need to pay for the airfare and hotel expense.)
4.Training service: Our technician will teach you how to use our machines. As well, you may send your technician to our company to learn how to operate machines.
5.Quality guarantee: 2 years warranty, we provide lifetime service. We arrange final test before shipment, After making sure machine is the best performance, then make shipments.
6.100% response rate: we will reply your questions within 12 hours.