1.Do you have a valid certificate in America/Europe? How do you guarantee the quality of your products?Yes, all products have passed FCC/CE/ROHS certification(UKCA also available) and meet all export standards. All our products have gone through professional QC/QA and strict quality control in the manufacturing process. We also accept arrange inspection before delivery if you need.
2.What is your minimum order quantity(MOQ)? Is there a discount for bulk orders?
We don’t limit the MOQ of neutral products. 1piece is available. We always provide the best offer according to the quantity, Promotions will be launched frequently, please pay attention to our home page or sent inquiry.
3.Can you provide free samples?
Samples can be free or charged. And we always refund the sample cost when the bulk order is confirmed.
4.Can you customize the logo and packaging?
Yes, OEM / ODM is acceptable. Including customized straps logo, packaging, manual and switch display logo. If you provide the original design drawings and AI or CDR format documents,we will show the renderings for you .
5.What’s the payment terms and the lead time?
Trade Assurance on Alibaba, T/T, L/C, Paypal are acceptable. 7-15 work days for different model and quantity requirements.Samples can be sent out within 3 days.
6.What’s your delivery method? Can I use my own forwarder?
Sea, land and air are available. We always send by DHL / UPS/FedEx etc..Sure,your own forwarder also fine.
7.How do I connect my mobile phone to my watch?
You could find the QR code to download the APP in the manual. Open the BT settings of your phone and watch, and connect them on the APP.
8.What is your warranty policy?
Except for man-made damage, we provide a one-year warranty.
9.What package of the product?
Color/Gift box for per unit, and 50 or 100 pcs in a carton box.
10.Are you a manufacturer or a trading company?
We have our own factory and R & D team in Dongguan city, and our products with our own patent certificates.
11.How can I get your price list?
You could find the “Contact Supplier” button in the upper right area, the sales will send offer for you.
Any other questions:
please feel free to send us inquiry or leave message online, we will reply to you very soon.