1:Q:Are you a factory or trading company?
A:We are a factory since 2015.
2.Q:Are your products safe for kids?
A:Yes,our products meet all international standards of CE, ROHS, FCC, EN71,ASTM,FSC...for safety.
3.Q:What's your payment term?
A: T/T,L/C are available. Usuallly, pre-paid 30% deposit then pay the balance before delivery. You can make Trade Assurance order on Alibaba which can 100% protect quality,shippment and payment.
4.Q:What's the method and time of transportation?
A:By express about 3-5 days,by sea about 20-40days,by air about 3 days.
5.Q:Which port do you export?
A: Ningbo port is recommended strongly as it is closest to us, but other port such as Shanghai is also available.
6.Q:What's your delivery time?
A:It depends on your order quantity and products. But normally, our production time is 10 to 15 working days after deposit.
7.Q: What's your product warranty policy?
A: We guarantee the product is qualified when consumer receive it. If there's any question, please contact with us with detail information (picture, packing, etc), we will solve the problem for you quickly.
8.Q:Can you do OEM /ODM orders?
A:Yes, we accept OEM/ODM as we have a professional technical team and strong production capacity.