Q1. Are you a factory or a trading company? A1: Yes, we are manufacturer with more than 10 years' experience.
Q2. Are there other machine not listed in the catalog?
A2. ACEMIEN provides all different types of plastic extrusion solutions. If you cannot find the exact machine you are looking for, please contact us, we will be happy to develop with you and become your long-term trustworthy Chinese factory!
Q3.How long is the warranty period?
A3.All of our products have one year warranty.
Q4.I’m a foreign customer,if the machine some part is broken one day,how can we get help from you?
A4.If the machine part is broken,during warranty we will sending spare parts to you without any charge and help you make it change to new by phone or whatsapp or video.If out of warranty,we will also provide you spare part but with raw material cost,and we also will help you change to new instead of broken part.We provide spare parts and technical service whole machine lifetime .