Q 1: Are you a factory or a trading company?
A: We are a professional manufacturer of high quality handicrafts located in Shenzhen, with a production area of 20,000 square feet, about 200 employees, and a monthly production capacity of about 400,000 pieces.
Q 2: Do you provide OEM/ODM service?
A: Yes, we have professional design, R&D and production team. We can make products with any type of design you want. Free design product drawings, exclusive supply of exquisite handmade products, accurate delivery time and rich experience in brand customization cooperation are our advantages.
Q 3: What certificates do you have?
A: We have certificates of social responsibility system such as BSCI and ISO9001, and our products are tested by ROHS standard. Our brand Hanman is registered in many countries and regions.
Q 4 :Can you design the products according to my requirements?
Yes, we have professional designers who will make the design rendering for you for free according to your requirements, and we will make the samples after you confirm the design.
Q5: How do you guarantee the quality of your products?
A:01. We will make pre-production samples and confirm with you before mass production of big order goods.02. 100% strict quality control from incoming material inspection/half product inspection/finished product inspection, including IQC/IPQC/PQC/FQC/OQC.
Q 6: What kind of products do you have?
A: We mainly produce all kinds of handmade leather products, fabric products, products such as leather cell phone cases, wallets, card bags, crossbody bags, handbags, backpacks and other products.
Q 7: What materials do you have to choose from?
A: We offer a variety of colors and textures of genuine leather, PU leather, vegan leather, cotton fabric, canvas for you to choose from.
We can also provide metal, glass,, plastic, silicone, and biodegradable recycled materials to make products.
Q 8: What is the MOQ quantity?
A: Small orders are acceptable.
Usually the MOQ is 50-500 pieces for a single color & model, depending on the product type and process.
Q 9: Do you charge for customized samples?
A: Yes, customized samples usually require a sample fee of $25-50 per sample (excluding shipping costs), depending on the material and type of sample, the sample fee will be refunded when a certain number of samples are reached in subsequent orders.
Q 10: Can you make molds?
A: Yes, for products with unique design, we will make molds for production and need to charge a certain fee. The mold fee is refundable after the order reaches a certain quantity.
Q 11: How long is the delivery time?
A: Sample time is about 3-7 days.
The first mass production takes 25-35 days, the second order will take much shorter time depending on the quantity of the order.
Q 12: Can you print patterns or logos on the products?
A: Yes, we can provide a variety of printing methods: silkscreen, hot stamping, UV, embossing, plating, engraving, hot stamping, embroidery and so on. We have our own industrial UV printer, the printing effect is clear, and will not crack, fade, peel.
Q 13: Can you provide customized packaging?
A: Yes, we can design the packaging according to your requirements and customize the packaging you want.
Q 14: Can you provide product pictures?
A: Yes, we can provide professional 1-6 white background product pictures (not including 3D pictures).
Q 15: What are the payment methods?
A: T/T, Paypal, Western Union, MoneyGram and Alibaba. Normal payment terms are 50% deposit before production and 50% balance before shipment.
Q 16: Do you have your own logistics provider?
A: Yes, now we have our own logistics providers, including Alibaba and some logistics companies in Shenzhen. We can provide sea, air, rail and express transportation.