Q1: What's information should I provide to get the price?
A:1. crane rated load capacity?
2. the crane span?
3. the crane lifting height?
4. the working voltage?
5. Do you need crane rail and bus bar?
6. How many hours the crane working per day?
7. the crane working environment?
8. any other demands for crane?
Q2: What's the lead time for regular order?
A: The normal delivery time is 30-45 days. If you have special needs or if the quantity is greater than 1 set, please explain when making an inquiry. When we quote, we will provide you with accurate delivery time according to the actual situation.
Q3: The space of my workshop is limited,can the crane is ok for me?
A: We have been specializing in European cranes for 20 years. Low headroom cranes are one of the biggest features of our products. According to your needs, our designers will tailor-made products suitable for your use.
Q4: Can you provide lifting tools?
A: Yes, we can provide any type of lifting tools such as slings, hooks, electromagnetics, grabs, beams,
special slings, non-standard fixtures, etc... Welcome to consult .
Q5: Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q6: Are there any professional technicians to assist our installation?
A: Yes. We have a professional installation team, who has already been to many countries to assist the installation. If you need our technicians to offer this service, please let us know in advance. So that we can arrange the suitable technicians to your country.
Q7. How do you ship the goods and how long does it take to arrive?
A: Small products can be transported by air, and large products can be transported by sea. According to different countries and regions,the specific time will be confirmed according to the actual situation.
Q8. What is your terms of payment?
A: Payment<=1000USD,100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment. We'll show you the photos of the products and packages before you pay the balance.
Q9. What is your terms of packing?
A: Generally, we pack our goods in neutral wooden boxes.If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q10.Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q11. How to proceed an order for hoist?
A:Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q12: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.