1. Q: Are you a manufacturer or a trading company? A: We are a manufacturer established in 2010 ,now in Luoyang CN, committed to providing the majority of users with economic and high-quality laser equipment. Welcome to our factory to have a visit.
2. Q: How long does it take to learn the machine?
A: The software is easy to learn with the teaching video and we can help you learn how to use the machine online. Usually it will take a few hours to operate the machine. But it will take a bit of trial and error to learn what speed and power settings to use for different materials. So there will be a comprehensive guide with your system that has recommended speed and power settings for various materials, with which, the machine will be working.
3. Q: Will the laser machine be safe during transport?
A: (1) Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export wooden case.
So,the laser machine will be sent to you safely. If the machine was damaged , please contact us. We will process the replacement as soon as possible to ensure that it arrives in time.
4. Q: What should I do when something goes wrong with the laser?
A: We offer a one-year warranty. In warranty, we will provide the broken items free of charge. Beyond the warranty period, we still provide maintenance service.
5. Q: What kind of materials can it remove?
A: The machine can remove the verdigris on the copper alloy, rust on the metal and oxide on the steel tube and so on.
6.what services can we provide?
Accepted Delivery Terms: FOB,CIF,EXW,DDP,Express Delivery;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union, Cash, Escrow;
Language Spoken: English, Chinese, Spanish, Japanese ,Portuguese, German, Arabic, French, Russian,Korean,Hindi,Italian.