Q:Whether the machine price can be more discount?
A:Hongjun factory always provides high-quality machines, as we all know, overseas market is more important and difficult than domestic market due to after-sale communication time and cost, so our machines always have enough quality standard to ensure that the machine can be more than the real warranty period. In this way, we will save a lot and think ahead for our customers. In fact, Hongjun also considers our price level, we will definitely provide quality = price and price = quality, matching price, customers can accept, our machines are durable. We welcome you to negotiate with us and get good satisfaction.
Q:How is the quality of your machines?
A:All machines should be strictly inspected before shipment. We can do a direct video inspection with you to ensure good functionality and appearance. And our machines have a 12 months long warranty after you received the machines, for abnormal failures caused by machine design or manufacturing defects, free repairs and accessories will be provided. More than 5 documented machine repairs caused by machine design or manufacturing defects in a year, we will extend the warranty for 6 months.
Q:What if I pay and you delay the delivery?
A:Please rest assured, we can pay for orders through Alibaba Trade Assurance. Once the shipment is not delivered on time, Alibaba will coordinate and intervene to protect your rights. Of course, we will ship in time before the delivery date on the Alibaba Trade Assurance contract.
Q:What if parts are damaged or missing after the machines arrive?
A:Please rest assured, we will test the machine before shipping, We can do a direct video inspection with you to ensure good functionality and appearance. And our machines have a 12 months long warranty after you received the machines. Any non-human damaged parts can be replaced free of charge. After receiving your feedback, we will send you new parts within 24 hours. If we do not respond to your feedback, Alibaba will coordinate intervention to ensure your rights.
Q:What should I do if I don't know how to operate the machine after it arrives?
A:Under normal circumstances, after the machine arrives, we will send engineers to assist you in installation and debugging until you are familiar with the operation of the machine and produce qualified products. Now due to the impact of the global coronavirus epidemic, we will provide you with installation and operation videos, you can follow the video to operate. If there are still problems, we can directly video call until you solve all problems and produce qualified products.
Q:What should I do if the machine fails after the warranty period?
A:Our machines have a 12 months long warranty after you received the machines, more than 5 documented machine repairs caused by machine design or manufacturing defects in a year, we will extend the warranty for 6 months. Beyond the warranty period, we can provide paid maintenance services. You can also contact us if you need replacement parts. If you have operational problems, you can consult us at any time, and we will help for free.