Q1：Are you a trading company or manufacturer?
A1: 1) We are original factory and our workshop is located in Shandong peninsula, east of China, around 2 hours to the Qingdao Port or International Airport.
2) We started exporting products from 2014 only through trading companies in the past years.
3) In 2021, we expanded our workshop area and upgraded the production lines by 3 times to meet the booming international orders.
4) We can provide products with lower and competitive price for direct orders from abroad customers.
Q2：Can I visit your factory?
A2: 1) Yes, you are warmly welcome to our factory.
2) Our detailed address: Building 2, No. 001, North of Dengjiazhuang, Wutu Street, West of Zhukong Road
3) We’d like to arrange the pick-up from the Airport or High-speed Railway Station nearby.
Q3：Do you provide custom products or accept OEM for customer’s brand?
A3: 1) Yes, we can provide both OEM and ODM service.
2) we are capable of manufacturing according to sample from customers.
3) Or our engineer can perform design and draft drawing based on requirements of customers before production.
Q4：Can you stamp or mark on chain as requirement of customers?
A4: 1) Normally, our chain can be stamped with marks of customers every 6 links.
2) Also, our equipment can mark the chain automatically for every single link if customer has the demand, which will decrease some production efficiency.
Q5：Can you provide sample for free?
A5: 1) We’d like to offer the sample for your test or quality check.
2) Our sample is for free charge, which is freight collect.
Q6：How about the lead time?
A6: 1) In general, for standard products, it is 1-2 weeks,
2) and for custom products, it depends on the quantity and most of orders can be ready within 1 month,
3) and for urgent orders, we can arrange shifts around the clock.
Q7：How about the discount?
A7: 1) Yes, we are the original factory and adopt wholesale and competitive pricing strategy.
2) For big order, frequent order & long-term customers, we’d like to give reasonable discounts.
Q8：How about the terms of payment?
A8: Normally, Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance, balance before shipment.
Q9：We never buy from China before and don't know the Process of the customs?
A9: 1) Don't worry, we can help you to deal with it!
2) Our export department and co-operative logistics company can give you expert advice,
3) and they are familiar with customs and documents, and can also help you to find the logistic resources in your local market if necessary.
Q10 How do you control the quality?
A10: 1) Firstly, our products are manufactured in strict quality control system, which is audited by 3rd Part of CE and ISO Authorities.
2) Secondly, we perform 100% calibration and inspection during processing for every order. We can provide Breaking Force Test Report for customers.
3) Thirdly, every order has the Trade Assurance granted by ALIBAVA.COM to ensure the product from payment, quality to delivery.
4) What’s more, in the past many years, our products are widely ordered and exported to USA, European market, and we always keep the Zero Complaint Record from customers.
5) We are proud of our chain products, and we take them as part of our life. We will always deliver metal chain products with guarantee in quality, safety and service.