1. Q:Are you factory or trading company?
A:We are factory and also export.it means factory+trading.we have been specializing in kitchen products for more than 15 years
2. Q : When can I get the price?
A : We usually quote to you at once . Because we provide 24 hours service.
3. Q:Can we have our own logo or package?
A:Sure,we accept customized logo and package,just let us know your idea.
4. Q:Can you provide samples ?
A:Yes ,we can provide sample for you.and for some design if we have stock ,we will provide free sample for you ,you just need to paid the shipping cost.we will choose Air Express send goods to you that provide door to door service .it is cheap and fast
5. Q:How long can i expect to get the sample?
A:It will be ready for delivery in 3-5 days. The samples will be sent to you via express and arrive in 5-7 days. You can use your own express account or prepay us if you do not have an account.
6. Q:How can we guarantee quality?
A:Always a pre-production sample before mass production. Always final Inspection before shipment.
7. Q:If we don’t have any shipping forward in China,could you do this for us?
A:Yes, we have very good relationship with some forward company , we can suggest them to you,and you will get the best shipping price ,and have excellent service.
8. Q:How about the after-sale service?
A:We have 24 hours after -sale service ,if the items have any problem .we will solve it for you at first time