A: If the sample quantity is not big ,we will try to apply for free .If big, we need to charge some cost .Then courier cost should be covered by yourself .
Q: How do i pay for my order ?
A: We accept the payment methods like T/T ,Paypal ,West Union ,Money Gram ,Visa ,E-checking .
Q: How soon can i get my order after payment ?
A: 1.Sample order time : about 3 to 7 days according to the complexity of the sample .
2. Bulk order time : about 10 to 20 days, depending on product order details .
3. If urgent ,we can speed up as we are manufacturer of owning factory .
Q: What is the MOQ for each different OEM/ODM products ?
A: The MOQ may vary,depending on the complexity and package way of customer's products.However ,standard MOQ for mask ,lip care and tube package is 10000 pieces ,the others are basically 1000 pieces.
Q: Are your products effective and safe ?
A: We choose safe materials and could to the cosmetics of standard of most of areas and countries .We have did a lot in the R&D stage to get the clinical data to confirm our product is effective .
Q: What kind of the certification do you have ?
A: We have the MSDS certification for products and we are ISO22716:2007/ISO9001:2015/GMPC/SGS/COA/MSDS certified factory in Guangzhou ,China .
Q: Can i make my own brand product with private label?
A:Yes ,we offer OEM and ODM service for our clients from home and abroad .We can give you some professional advices also .
Q: Can you help to provide printing design artwork on the packaging ?
A: Yes ,if the customer have design requirement ,we have a team of professional and experience designers to satisfy your needs .
Q: Can you provide us the customize our own ingredients and compositions ?
A: If the customer have specific ingredients/compositions wish to use ,we can have our RD department to synthesize
a sample ,and then test the stabiity of the ingredients .If it is special ingredients ,we can also help to procure it,as long as
it is in compliance with China govemment's regulation.
Q: Can we consign the ingredients to ANCHEN?
A: As long as the consignments are in compliance with INCI (International Nomenclature of Cosmetic Ingredients),MSDS (Material Safety Data Sheet), CAS NO. and COA (Certificate of Analysis),and they are legal ,safe, stable and no hazard for consumer to use ,we will accept it .
Q: Once the product is complete ,does it require certification from the government ?
A: As long as customer's products does not contain any "medical"application, ANCHEN do not need any certification for
manufacturing service .
Q: If we have a physical product,can ANCHEN duplicate it ?
A: Due to the product is already a synthesize item ,even the most sophisticate equipment cannot exactly identity its composition ration; Thus ,we can only create the closest item through smell,its quality ,application and sample testing .