5-7 Work Days After Artwork Approved.
15-30 work days.
By Sea, By Air, By Express (DHL, FEDEX, UPS etc.)
Q1: I am a novice foreign trade, how to finish an order?
A1: First of all, you can contact us by email (ADMIN[AT]KRELL-GIFTS.CN). our professional staff will give you answer any questions.
Q2: What's the order process?
A2: Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > Create artwork (me)
> Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me)
Q3: Can I get a product sample?
A3: Yes, of course. We will make sample after you paid mould cost. And we will take picture for your check.
If you need physical sample, we will send you by freight collect.
Q4: I received, but it’s wrong, how could I do?
A4-1: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford
to re-make them.
A4-2: If we made products wrong with our artwork or production plan, we'll re- make for you freely.
Q5: I'm looking for some products which is not shown on your website, can you make me the special order?
A5: We value our cooperation between us. So, you can show us the picture of the product you need, or we design for you according to your idea.