Q1: Are you trading company or manufacturer ? A:We are manufacturer, all machines are produced by our own factory.
Q2: How long is your delivery time? A: 1-3 days if in stock; 5-7 days if not in stock. (According to order quantity as well).
Q3:What about your warranty of coffee espresso machine? A: Warranty is 1 year, all spare parts can be replaced for free within 1 year if broken(not including man made). The warranty will begin from when you receive the machine.
Q4: What is your terms of payment? A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 50% T/T in advance, balance before shipment.
Q5: Is there any installation direction after we received the machine? A: We have a professional technical team and great after-sales service. We will also send you user manual and cleaning&maintenance manual. We will solve every problem which you meet during the installation and packing production in time.
Q6: Is there any ensurance to guarantee my order from your company? A: We are an onsite check factory from Alibaba, and the quality, delivery time, your payment are all ensured by Alibaba trade assurance.
Before you confirm receipt, your money will stay at the bank account of Alibaba Company. After you confirm receipt of the goods, our company's bank account can receive your money.
Q7: Can we customize logo? A: Yes, we can print logo on your machine.
Q8: What about the package? A: Usually it is packed in foam and carton. If customers need, we can use wooden box packaging.