1.Q: Do you provide samples?
A: Yes, we provide samples, costs depend on the price of the products.
We also provide free spare machine and free rental service if you order in considerable quantity. Please do not hesitate to contact us if you have any interest.
2.Q: Can I choose multiple function into 1 device?
A: Yes, you can choose multiple function into one device, Different functions depending on the product model,optional functions: for instance, RFID (NFC/UHF), fingerprint/ barcode scanner.
3.Q:What can I get the price?
A We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please tell us with telephone, email,or contact our customer service on the Ali platform so that we will regard you inquiry priority.
4.Q: What's Your Products Warranty?
A: We Offer 12 Months Warranty after shipment sent.
5.Q: How long it will take for delivery?
A: For production lead time around 1-7days depend on the requirement, and shipping time by carrier. The delivery time would around 3-5 working days. For some remote place, the delivery time maybe a little bit longer.
By Express: DHL UPS TNT FEDEX or Aramex EMS E-packing.
By Sea: Inform us the Sea Port to check which ship line.
6.Q:How to repair the device if any problem ?
A: We will provide technical support online to solve the problem; If for the hardware issue, we could send the parts or components or even free spare machine and teach customer to fix if they have a technician or can send back to us to fix it as well.
7.Q: Can you do customized and preload our software?
A: To meet the requirements of the various applications of our devices, we provide several different operating systems, including Android, Windows CE. GMS is available and can adapt your SDK according to your needs.
8.Q: What the after sale service?
A: a. Our all products will provide 12 months warranty and Long-term system upgrades and other value-added services.
b. Professional engineer provide 7*24 online service for any hardware and software issue.
c. Enough stock spare parts for guarantee, and long-term new product replacement service.
A: We can provide OEM / ODM customized service according to customers’ various application and demands.All of our products are fully patented, ID/MD design, hardware and software, mold, assembly are done by our team.
Three production bases, with an annual production capacity of more than 20 million units of various electronic products.