What is your minimum order quantity(MOQ)?
Our minimum order quantity (MOQ) is generally 1 unit. The exception however is that for certain items (e.g. labware or consumables) the MOQ may vary.
How long are your warranty?
All BOYN products are warranted to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of original installation or 14 months after shipment date from the manufacturer, whichever occurs first.
How about the maintenance after the warranty period?
After the warranty period, we are still responsible for after-sales service. As long as the useful life of the equipment is unexpired, we will provide paid services for replacement parts.
How can I make payment? And what is your payment term?
Payment can be made through wire transfer (T/T), letter of credit (L/C at sight), PayPal or Western Union.
Our payment term is 100% deposit in advance
What is the packaging of your products?
We always use high quality corrugated cardboard box or non-fumigation plywood case to pack them, even with inner void fill materials for extra protection.
Do you deliver to ...?
Yes we do! We deliver worldwide. The available Shipping methods: forwarding agencies by air & by sea & by train, Parcel services by DHL & FEDEX & TNT, or self-pickup.
How long does it take to deliver the products after I place an order?
Our lead time varies with our current storage and production schedule. Most of products can be delivered within 7-15days after receiving your full payment
How long is the validity of quotation?
Generally, All Prices quoted by us are valid for 30 days from the date of stated on the quotation.
Can you modify your equipment to comply with different voltages power supply and sockets?
In most cases yes, we can, but not always. Please contact us for details
Who will install the unit in my place?
The quotation do not include any installation and training fee.
Your engineer should install it by himself with reference of user manual or installation video which provided by us.
What if I have an issue with my order?
If you have an issue with any of the products or services you have received from us, please contact us as soon as possible by calling +86-153-0652-2608 or contacting your Sales Consultant directly.