Q1: Can I have my own logo on the products?
--- Yes, you can put your logo on the products without a required order quantity. But you need to pay for the logo mold fee.
Q2: What payment methods do you accept?
--- We only accept T/T(Bank transfer) and Alibaba Credit Insurance.
Q3: Is there a minimum order quantity requirement?
--- There will be a minimum order quantity requirement for some products, but some not, please feel free to contact us.
Q4: Can you offer samples to me before I place an order?
--- Of course, we can provide 1-3 pcs free samples, but you guys pay for the shipping fee. For customized product, you guys also need to pay for the mold fee before making samples.
Q5: How long does it take your factory to make samples?
--- For non-customized products, usually, 3-7 workdays, for customized products, about 10-15 workdays.
Q6: What's your lead time for bulk order?
--- It depends on the products, usually, it is about two weeks, for peak production, maybe longer, about three to four weeks, during this period, if you can confirm us the order details early, we can ship out the order early.
Q7: How will you deliver my goods to me?
--- Usually, the order will be shipped out by Express or by air or by sea. Before the shipment, we will consult different forwarders to compare the shipping fee, then we will choose the one, whose quote is cost-effective to save your money and time.
Surely, if you have your own forwarder, then we also can ship the products to your forwarder warehouse directly.
Q8: How do you control the quality of your products?
--- We understand your worries, but in our factory, you can put your worries away.
We cherish every customer, we pay highly attention to every order quality. So we have a perfect quality control system.
Rigorous Supplier Selection: We partner with reputable suppliers known for their commitment to quality, ensuring that the raw materials used in our products meet the highest industry standards.
In-house Testing Facilities: Our advanced in-house testing facilities enable us to conduct thorough checks on materials, components, and finished products. We leave no room for compromise when it comes to quality assurance.
Stringent Manufacturing Processes: Our production lines are designed with strict adherence to standardized procedures, minimizing the risk of defects and ensuring consistent product quality.
Continuous Process Monitoring: Throughout the production cycle, our dedicated team monitors and reviews every stage to identify and address any potential issues promptly.
Skilled Workforce: Our experienced and well-trained workforce plays a crucial role in maintaining quality. Each team member is committed to upholding the highest standards in their respective roles.
Regular Quality Audits: We conduct regular quality audits to assess our manufacturing processes and identify areas for improvement, ensuring that our products consistently meet or exceed customer expectations.
Product Performance Testing: Our products undergo comprehensive performance testing to verify their functionality, durability, and adherence to technical specifications.
Compliance with Industry Standards: We strictly adhere to relevant industry standards and regulations, ensuring that our products meet safety and performance requirements.
Traceability System: Each product is assigned a unique identifier, enabling us to track its journey through the production process, ensuring accountability and transparency.
Customer Feedback Integration: We value customer feedback and use it as a vital tool for continuous improvement. Customer insights help us refine our products and enhance their overall quality.
At Kaicap, we take immense pride in our unwavering commitment to product quality. Rest assured, when you choose our products, you are choosing the pinnacle of quality in the industry.
Q9: Still have questions?
--- If you still have questions, Please reach out to me immediately, I will get back to you soon.
Whatspp: +8613537095194
E-mail: milan.lee@kaicaphk.com