Q1.Are you a factory or trading company?
A: We are trade company with our own factory, we are in Guangdong, welcome to visit our company.
Q2. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality.
Q3.What is your MOQ?
A: Usually our MOQ is 2pcs, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5.What is your payment terms?
A:Dear, we accept western union, money gram ,TT and paypal. If you pay via western union or money gram, pls kindly check send us the MTCN.
Q6.How long take delivery?
A:We ship the parcel by Fedex, DHL. Normally need about 2~3 workdays to USA. 3~4 workdays to UK. And 5~6 workdays to Africa and other countries.
We also need your receiver name, address, phone number, zip code, email, so that we can delivery our hair for you at first time when we receive your full payment
Q7. What is your Returns/Exchange policy?
A: If the product have problems,you can return it within 7 days after received.But must insure all the product is unused.Used product could not be returned or exchange.