Q1: Are you a factory or a trading company? A: We are a factory specializing in the production of kids' furniture, including beds, wardrobe, bedside table, study table and so on.
Q2. How long it takes before customers can receive the goods? A: Stocked ones: about 5-7 days since deposit received. The ones out of stocked: about 25 days since deposit received, usually it takes maximum 30-35 days for shipment to any destination port around the world.
Q3. How is your Quality Control? A: -Before the order to be confirmed, we would check the material and color of products by sample which should be strictly the same as mass production.
-We will be tracing the different phase of production from the beginning. -Every product quality checked before packing. -Before delivery clients could send one QC or point the third party to check the quality. We will try our best to help clients when problem occurred.
Q4. How is your After Sales Service? A: -Shipment and sample quality tracking includes lifetime. -Any small problem happening in our furniture will be solved at the most prompt time. -We always offer relative technical support. Quick response, all your inquire will be replied within 24 hours.
Q5. What is the MOQ? A: MOQ for the stocked ones is 5 pc while it is 30 pcs for the ones out of stocked. before ordering, pls contact us to confirm if we have stock.
Q6. Do you accept the customized designs? A: Yes, but you have to offer the specification of the designs in detail,better for the CAD file.
Q7. How do I pay for my bulk order? A: Order through Alibaba product link, you will get a payment link, then you can pay by T/T or credit card. B: You can pay directly to our T/T account, which will take about 3 working days to get to us.