Q1: How to choose a suitable sample?
You could send us the color, dimension, or your application with the machine, then we will recommend you a suitable one depends on our experience.
Q2: Sample time?
Existing machine: within 7-15 days.
Q3: What terms of payment can be accepted?
For terms of payment, Ali Platform credit order payment,T/T, D/A, D/P, L/C,Western Union (can be) could accepted
Q4: Whether you provide the customized service ?
Yes. We can customized the color, dimension or logo if you can meet the MOQ.
Q5: How to guarantee the quality of your products?
A), Strict quality control during production.
B), Always accept a pre-production sample before mass production;
C), Always accept final Inspection before shipment;
Q6: How is the packing?
Water-proof plastic film package with foam protection in each corner
Solid seaworthy wood box package
Save space as much as possible for container loading
Q7: If the machine has any problem in my place, how could I do?
We could send you free parts in warranty period when it meets any problem under "normal use".
Q8: What services do you provide?
You will get spare parts for free within 1.5 years (18 months) under normal use if something is wrong with the machine, you will get spare parts at cost price after18 months, and you will also get technical support and service all the lifetime.
B), Technical support:
1. Technical support by phone, email, WhatsApp, Wechat or Skype around the clock
2. Friendly English version manual and operation video for specified machine
C), After sales services:
Normal machine is properly tested before dispatch, then you will be able to use the machine immediately after receiving it.
Besides, You will also get free suggestion, consultation and technical support