Q1: Are you a manufacturer or trading company? A: A trading company of power tools and assembling electric tools. Q2:What is the lead time? A: Normally speaking, it asks for 15 days for mass production except during observed holidays. Q3: What is your MoQ if I do my own logo ? A: MOQ 500pcs for all power tools. Q4: Can I get free samples? A: We have to charge both samples and freight cost, and when you place orders, we'll refund your sample cost. Or we can provide free samples to you with freight collect. Q5: What's your after-sales service? A: The shelf life of the battery is one year. Q6: What is your payment terms? A: Our payment terms is 30% deposit, balance 70% paid off before shipment. Q7:What's the certificate do you have? A: We have CE certificate.
After-sale service
1.We will arrange delivery of the goods on time. 2.One year warranty for most of our products. 3.Within the warranty period, we will bear all the quality problem of our products. 4.Beyond the warranty period, we will despatch the replacement parts to help fix the products. 5.Without any problem, we will gain the feedbacks of our products to help improve better products.