Q1: Are you a factory or trading company?A1: We are sales department for directly factory and owned 2 different factories with 400 workers in total.
Q2: What is your hot items?
A2: We do have 10 professional designers and over 250 skus will come true each year and our main products are security ink, security materials and security solution and relative test machines.
Q3: How about the Shipping Method?
A3: DHL/UPS/TNT/Fedex, small posts and other air shipments and sea shipments are all workable. In one words, we could do any shipments you wanted.
Q4: How about the delivery date?
A4: In General, the delivery date will be 3-5 working days for normal buy quantity. But if bigger order, please check us further.
Q5: How about the label and the logo?
A5: Customize label and logo is workable.
Q6: How about the MOQ ? Can I custom making my paper?
A6: Lower MOQ of 1PCS per style. Please contact our sales for shipping address and we will check your sample and can send you quotation accordingly.
Dear customer, our custom paper technological process as follows: watermark, printing, uv invisible fluorescent printing, numbering, OVI printing, size cutting. when you arrange the down payment, we make it accordingly, if finally you don't want to make the products, we already arranged, please understand the deposit can't be return due to this.
For the original files, please be noted, we are not provide the original file for you, we will provide the photo(jpg normally) to confirm the detail, for example, watermark part, you can confirm the letters and design according to the jpg, for fluorescent/uv invisible part, you can confirm the letters and design according to the jpg. thank you so much for your understanding.
Q7: How many the warranty?
A7: All our goods are 1 years warranty and we will do free replacement for all the problem items.
Q8:How do I pay for my purchase?
A8: we accept the following payment methods: Credit Card; Moneybooker; Bank transfer; Western Union, ETC.
Q9:Is there any tracking Number for my item?
A9: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
Q10:Does this product come with retail package?
A10:We have declared the packing detail on the description of each product, please check it, thank you!
Q11:I am a reseller,I would like to buy order big order, what's the wholesale price?
A11: If you would like to buy large quantity , please email us . We are factory outlet and can give u a best price , what's more, all the products have in stock now . We can guarantee fast delivery .
Q12:I have a local retail wesite , how can I do if I want to sell your product?
A12:You can use the production information and photos in our store, pls contact us and I will send the product pictures without watermark . Thanks.
Q13:If my customer buy your item in my local store , how can I ship the goods to them?
A13:We can ship the item to your customer directly. Just writing your customers address in your order.