Q1. Does the cloth label printer use ink to print?
A: No. The cloth label printer use foils and cloth labels to print. The colors of foil include gold, silver, red, black, white,blue, green, and other colors.
Q2. Is the cloth label printer easy for operation? Besides English, do you support other languages?
A: The cloth label printer is connected and controlled by your PC, we provide free software supporting multiple languages,English instruction and learning videos.
Q3. Do you sell consumables?
A: Yes. We sell foils and cloth labels.
Q4. What is foil?
A: Foil is used by printer to print text on cloth label. The color of the foil is color of the text. The color of the foil is golden, silver, black, white, red, blue, green and others. The foil is strict repeated tested by us. So as to keep it print clearly.
Q5. How do I choose the width of the foil?
A: The foil must a little bit wider than the cloth label. We have the width of 30mm 50mm 80mm 100mm now.
Q6. What is the cloth label?
A: The cloth label is printing media. You can print text on it. Cloth label have many different colors, such as red yellow blue green white black pink violet and so on. The cloth label is strict repeated tested by us. So as to keep it print clearly.
Q7. How do I choose the width of the cloth label?
A: We have the width of 25mm 30mm 35mm 40mm 45mm 50mm 55mm 60mm 65mm 70mm 75mm 80mm 85mm 90mm 95mm 100mm 105mm 110mm for cloth labels now.
Q8. What kind of after-sales service can we provide?
A: After receiving the goods, we will arrange after-sales personnel to provide telephone operation services, video guidance services, and provide a better user experience.
Q9. How about the product quality?
A: We tested the front, side and back sides and passed the packaging test and drop test.
Q10. Are you a factory or a trading company?
A: We are a professional factory with R&D, design and production.
Q11. Could you OEM or ODM for product?
Q12. What about the delivery time?
A: Samples within 3 days and bulk quantity within 7days -15days.
Q13. According to requirements, can you change software, hardware, physical design?
Q14. What about MOQ of cloth label printer?
A: MOQ: 1PC
Q15. What warranty and after-sale service do you offer?
A: Each printer will have one year (12 months) warranty. Print head will be provided for a three-month warranty , if the issue caused by non-artificial damages.
Q16. Can you offer drive/SDK for the printers?