Q1: What do I need to provide before shipping?
A1: Product description: product name, picture, weight, volume, address, zip code, country, channel, whether it includes tax, fastest delivery time.
Q2: Can I ship without local importer information?
A2: Of course, our company has its own foreign importer information, which can be shipped directly.
Q3: My supplier has no export rights. Can you help me export the goods?
A3: Yes, we can buy export license, declare customs and ship the goods to you.
Q4: What is the price of your service?
A4: Provide: After confirming the detailed information such as country, zip code, required channel, product name, picture, weight, volume, address, etc., the accurate price can be provided.
Q5: How do I pay you?
A5: You can pay us by bank transfer (T/T), WesternUnion, etc.
Q6: When will I pay you?
A6: Usually, you need to pay us before shipping.
Q7: If we have multiple suppliers, can we combine shipments and ship them together?
A7: Yes, if the weight of the goods exceeds 100KG, in Shenzhen, we can pick up the goods from your supplier, free service. If it is less than 100KG, your supplier will send the goods to the warehouse address provided by us by express, and we will arrange it as one shipment and send it to you together.
Q8:The goods are damaged during transportation, do I need compensation?
A8:If your shipment is fragile, you must ask your supplier to pack the shipment or use a laminated wood frame, which will be safer and avoid damage. If the goods are lost, we will compensate according to the UPS standard, up to 100USD. You can also purchase insurance, and the loss of the whole box of goods will be compensated according to the declared value. After purchasing insurance, compensation can also be made in the event of shipping damage (proof required).