1. Q: Why choose us ?
A:We are a professional team with dozens of years’ experience in e-commerce and cross-border logistics industry. We provide sourcing, order fulfillment and shipping service, and we have a R&D team to develop the order management and fulfillment system for you manage the whole process efficiently. Certainly we could provide great service to meet your any requirement.
2. Q: What is the price of your service?
A:total cost Includes：
-sourcing service fee-5%percent of product cost
-packaging cost: 0.99\\uD83D\\uDCB2per orders within five skus; if more contact with us
-shipping cost:depending on the weight, volume and destination and the cost budget and timeline requirement
3. Q: How can I pay you?
A: You can pay us by bank transfer (T/T), Western Union and so on.
4. Q: When shall I pay you?
A: Generally, please pay us at least 30% before we purchase from suppliers. Then before shipping please pay us the remaining amount. Payment support: bank transfer(T/T), Western Union, Paypal, Payoneer, trade Assurance and so on.
5. Q: Do you offer bulk dropshipping via a CSV file (Excel File) ？
A: Yes, some of our customers use sheet. While we can also use API to connect your store (Shopify or Woocommerce etc) to make your process quite easily.
6. Q: Do you have a Minimum Order Quantity for any of the products you offer?
A: We have NO MOQ since it is dropshipping.
7. Q: Can you help me inspect our goods?
A: Yes, we can help do that for you. Please offer your detail requirements for the inspection.
8. Q: Can you help pick up our goods from the inland of China?
A: Yes, we can help do that for you. Please offer the exact address for picking up.
9. Q: Can we make our customized package and tag, or LOGO?
A: Yes, we can make your brand package and tag, and LOGO.
10. Q:What the process time for my orders?
A: If you don't have stock in our warehouse, we need at least 3 days to source the products before we send out the products from our warehouse to your customers. If you have stock in our warehouse, we can send out the product on one same day.
11.Q : Does the product price include logo and package customize ? How can I custom logo or package ?
A : The listed price does not include logo . You can contact us for the customizing price if you need.
12.Q :How long can I receive the goods ?
A : For air shipment it takes about 3-20 days,we could provide multiple shipping channels of different cost and timeline. For sea shipment, It usually takes about 30-45 days depending on destination port.