1. Q: Are you a trading company or manufacturer?
A: We are a manufacturer with rich exporting experience.
2. Q: Can your productsbe customized?
A: Our products can be customized, including material, size, logo, color and so on. We could provide not only pens but also design.
3. Q: When can I get the price?
A: We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so we will treat your inquiry priority.
4. Q: Can you provide free sample?
A: We provide existing samples for free, but freight will be on your side. If you need customized sample, we will charge sample fee,We will refund the sample fee after order confirmed.
5. Q: What's your MOQ?
A: We accept any qty if the products in stock, If you need customized order, different items make different MOQ.
6. Q: What’s the payment terms?
A: Alibaba Trade Assurance,Paypal,Western union are acceptable. T/T 30% deposit before producing and 70% balance before shipment for bulk order.
7. Q: How to start order with you ?
A: Firstly, let us know your inquiry details. Then we will quote base on your requirements or give you our suggestions. Secondly, you confirm the samples and places deposit for order. Finally, we arrange the mass production according to the approved samples.