Q: how much for a sample ?
A: Please tell me the samples details, then I will quote you and try to give discount for you, it may be free as product type.
Q: how many years has your factory been established ?
A: It's been 12 years, you can also find more information on the home page as below link:
Q: how many years warranty ?
A: Usually we have 3 years warranty for all products, if you have requests for it, pls let me know, I will check if we can do.
Q: what is the minimum quantity for mass purchase ?
A: The MOQ for each product is different, so you can send me the product link, and I will reply as soon as possible.
Q: what is the discount ?
A: Please tell me the goods and quantity you want, and I will give you an accurate quotation with the best discount for you
Q: what kind of packaging options do you offer ?
A: Usually we use ESD Bag for rolls, then inner box, master carton. We also customize packaging for our customers.
Q: how many pieces in a carton ?
A: The number of different products is different. Please tell me what you want and I will reply to you with Packing info.
Q: what logistics company do you use ?
A: Express, air shipment, sea shipment, FBA, we provide all kinds of shipment method as your request.
Q: how long is your production cycle ?
A: It's as the product type. Regular type 15-30 days, if custom, 30-50 days
Q: what is your company name ?
A: We are Shenzhen Relight Technology Co., Ltd
Q: where is your factory located ?
A: Our Address: 6th Floor, Building A, Guancheng Industrial Park, Gongming Street, Guangming District, Shenzhen,
Guangdong, China 518000. You can visit our home page to find more info: https://relight.en.alibaba.com
Q: how is the quality ?
A: Quality is priority. We pay much attention to the quality check. Every product will be fully assembled and carefully tested
before it's packed for shipment.
Q: I want to get your product catalog.
A: Pls contact me by clicking the TM talk, I will provide the newest catalog of us.
Q: Do you have a list of your most popular products?
A: Yes, pls contact me by clicking the TM talk, I will provide the newest catalog of us.
Q: Do you have an Alibaba supplier report?
A: Yes, you can visit our website to check or download it. https://relight-tech.en.alibaba.com
Q: Can you provide your certifications?
A: Yes, we have CE, UL, SGS, RoHS and ISO 140001/90001, pls contact to get files.
Q: What is your minimum order quantity?
A: The MOQ for each product is different, so you can send me the product link, and I will reply as soon as possible.
Q: How long will it take to ship to my address?
A: Pls give me the receiving date you need, then I will check the time cost for production and shipment, and I will make a plan for your ref.
Q: Can I customize products?
A: Yes. Let me know the specific customization requirements.
Q: Do you offer after-sales service?
A: Yes, you can contact me here for any questions, I will deal with it.
Q: Can I customize the logo and packaging?
A: Yes, please send your detailed requirements and qty for it.
Q: How can I get accurate quote for different shipping options?
A: Please send us your detailed address so that we can provide you with the shipping options and relevant costs.
Q: What is the price?
A: For an accurate quote, please provide us with more details as below:
1. qty:
2. Voltage: V
3. Power: W/m
4. Qty for leds: /m
5. CCT: /k
6. IP rating: 20/65/66/67/68 or ?
7. Ra/CRI: 80/90/95
8. Current: /A
9. LED type: like 2835, 5050 or?
10. Efficiency: lm/w
11. others requests: package, shipment and so on
Q: Which shipping methods do you use?
A: We offer sea, air, and land freight as well as express delivery. The specific options depend on the quantity of the goods
and your requests.
Q: Which payment method do you accept?
A: We accept T/T,Credit Card,PayPal,Western Union; we prefer Alibaba trade assurance order
Q: What is your payment terms?
A: you’ll typically pay an initial balance. The remainder is due when the items are shipped.
Q: How do you control the quality ?
A: We will make samples before mass production and test them , After sample approved , we will begin mass production,
Doing 100% inspection during production and then do random inspection 2 times before packing and shipment.
Q: Can you provide OEM/ODM service?
A: Yes, we're warmly welcome OEM orders. We have full professional OEM/ODM experience over 12 years.
Q: What is the quality of your products?
A: We have CE, UL RoHS certificated, and more certificates are in processing to promise the good quality and protect the
safe using. 100% customer satisfaction.
Q: How to proceed an order for led light?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our
suggestions. Thirdly customer confirms the samples and arranged the payment for formal order. Fourthly We arrange
the production.