Q2: Do you have videos or manual for us to know the machine better?
A2: Yes, of course. Please email us and ask for it. We will send you soon.
Q3: How about your machine's quality?
A3: Every machine is applied with CE certificate, SGS certificate, highly meets requirement of TUV, made of SUS 304 for food packaging; SUS316 for pharmaceutical products packaging. Inspect certificate is available.
Q4: What's the delivery time?
A4: Depending on your order: for whole production line it is 40~60 workdays. bottle or tube filling machine, labeling machine, capping machine, unscrambling machine, cansealing machine will be 30~40 days. Other simple equipment will be around 20 days. The above delivery time is calculated after receiving the down payment as well as sample bottles / tubes and materials.
Q5: Is there MOQ for your machine?
A5: 1 set is acceptable. Of course, if you order more, it will be fine and its price will be more competitive.
Q6: How to install the machine?
A6: Please do not worry. We will send you detailed video and instruction manual for your reference. Customer also can appoint your engineers to our factory to learn. Our engineers also can go abroad to install the machine well, however, customer needs to pay round air tickets, hotel and service expenses.
Q7: What is your warranty for the machine?
A7: The valid time for the warranty of our machine is one year; we will provide the spare parts to the buyer total for free in one year, which do not include those damaged or broken parts caused by human. And the vulnerable and consumptive spare parts are also out of the range of guarantee.Buyer needs to pay for the shipping or air charges.